Alongside the new logo we announced back in May of this year, we have started transitioning to new, secure email addresses using the .gov domain. Only U.S.-based federal, state, local and other publicly controlled, verified government entities are eligible for .gov domains. The Cybersecurity and Infrastructure Security Agency (CISA), manages the .gov top-level domain and using this domain is only authorized with approval from the U.S. Department of Homeland Security. This change will make it more difficult for cybercriminals and malicious organizations to impersonate RHA staff or spoof our emails, adding another layer of security to our operations.
“Switching RHA to a dot gov domain name increases the trust and reliability of our website and emails,” explains Ashley Lommers-Johnson, Raleigh Housing Authority’s CEO. “This new domain gives further assurance to those we communicate with that our website has official, trusted information.”
But don’t worry, messages sent to our @rhaonline.com emails will still arrive in our inboxes. We encourage you to look for our new @rhanc.gov emails soon and be sure to add the new email addresses to your allow list. Here’s instructions for how to do that:
- Gmail desktop: Drag the new email to your Primary tab, and if it asks you to apply this to future emails, hit “yes”
- Gmail app: Check the Spam folder. Select “Report not spam” or click the three dots in the top corner, then move to Primary or change label to “Inbox”
- Apple Mail app: Check your junk folder, swipe the email left, select “More,” then mark as “not junk” or “Move to Inbox”
- Outlook app: Click the three dots in the top corner to select “Move to Folder” to send to your inbox or click “Not Junk”
We appreciate your patience as we navigate these changes in order to improve our customer service efforts.
– Katie Lebrato
Communications Manager – Strategic Engagement
