Current Administrative Job Openings

Accountant                       ­­­                                             

Salary Range:  $54,052-$67,777            

Expected Hiring Range:  $54,052 to  $67,777     

GENERAL DESCRIPTION

Duties include cash forecasting, internal auditing, and analysis; prepares budgets, financial reports, statements, notes for multiple fiscal year ends, and reconciliations for effective control of federally regulated programs.

Requires high level of professionalism including strong communication skills, excellent administrative and technical computer skills; attention-to-detail in accuracy and timeliness of work; ability to interpret and implement a variety of financial arrangements, rules, regulations, and statutes.

Individual should be highly self-motivated, capable of handling large volumes of work proficiently, and comfortable working in a fast-paced, deadline-driven environment.

SPECIAL REQUIREMENTS

Must possess and maintain a valid NC driver’s license.  Drug testing, criminal background check and DMV check are also required.  Must be proficient with Microsoft Word and Excel. 

DESIRABLE EDUCATION AND TRAINING

Bachelor’s degree in accounting and considerable experience in fund accounting, or an equivalent combination of training in a related field and accounting experience. 

For instructions on applying, go to the Application link.

Salary Range: $44,468- $55,760

GENERAL DESCRIPTION

Responsibilities include computerized general ledger, processing A/R, budgeting and accounting for project based programs, property insurance, expense account coding, financial analysis, reconciliations, and reporting; and problem resolution.  Must be able to work independently and coordinate large projects over time.  Requires a high level of professionalism including strong communication skills, excellent administrative and technical computer skills; attention-to-detail in accuracy and timeliness of work.  Individual should be highly self-motivated, capable of handling large volumes of work proficiently, and comfortable working in a fast-paced, deadline-driven environment.

Requires a high level of professionalism, strong communication skills, attention to detail, initiative, and intuitive ability.  Individual should be highly self-motivated and exercise sound, independent judgment. Advanced proficiency with Excel and MS Word is required.

SPECIAL REQUIREMENTS

Must possess and maintain a valid NC driver’s license. Drug testing, criminal background check and DMV check are also required. An In-House Bookkeeping test will be administered during the interview.

DESIRABLE EDUCATION AND TRAINING

Associate’s degree in accounting and 1 to 2 years of experience in bookkeeping or technical accounting work, preferably involving accounts receivable; or an equivalent combination of training and experience.  Proficiency with a variety of computer applications including Word and Excel.

For instructions on applying, go to the Application link.

Expected Hiring Range: $44,468-$55,760

GENERAL DESCRIPTION

Seeking an experienced construction project manager to join team responsible for the completion of capital improvement projects for a large real estate portfolio.

The successful candidate will possess excellent communication skills, both written and verbal. Essential qualities will include collaboration and relationship building as you are in close contact with external and internal customers such as residents, colleagues, contractors, and city inspectors. Organizational skills and confidence are vital as you will simultaneously manage multiple priorities. A self-motivated candidate is required for oversight of a wide array of projects, as you will make practical decisions while representing the best interests of our customers.

As a construction project manager, you will be responsible for evaluating capital improvement projects. You will develop scopes of work and project schedules ensuring successful projects are completed on time and within budget. You will schedule contractors in practical order, ensuring work is efficiently completed during jobsite inspections. Authorizing contract payments are included in job responsibilities, as well as set up and maintenance of contract files from inception to completion. While engaging in assigned communities, you will evaluate and present opportunities for capital improvement projects. Administrative work is required, including but not limited to preparation of contracts, change orders and other correspondence.

SPECIAL REQUIREMENTS

Valid NC Driver’s License required.  Drug testing and criminal background check required.

DESIRABLE EDUCATION AND TRAINING 

Graduation from a four-year college with a degree in construction management is highly preferred. Consideration will also be given to candidates with a High School Diploma or its equivalent and four years of experience in construction work with responsibility for supervision and construction cost estimating, or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities. Practical knowledge of asbestos and lead based paint abatements is favourable as is multi-lingual proficiency. Familiarity with MS Office 365 is highly preferred.

For instructions on applying, go to the Application link.

• Help develop overarching strategic goals, policies, and operational plans for the organization as a member of the senior executive team and in close alignment with the Chief Executive Officer.
• Provide oversight for HUD programs to ensure a cohesive strategy in support of overall Agency mission and purpose.
• Implement measurable objectives, initiatives, outcomes, budgets, funding strategies, performance metrics, and timelines; redirect approaches that may be dated or ineffective.
• Lead, motivate, supervise, and maintain a highly effective, productive, and unified team through a lens of equity and inclusivity, supporting both professional/technical expertise and operational talent at all levels. Ensure that leadership is approachable and operates with a defined culture of equity, inclusivity, flexibility, collective problem-solving, and openness to suggestions, together with the ability to resolve/mitigate conflict.
• Recruit and select department directors, professional staff, and other personnel. Assign, direct, train, and inspect the work of staff; reward, discipline, coach, counsel, and evaluate staff performance; and oversee transfers, promotions, suspensions, terminations, and demotions.
• Empower department and leadership teams to maximize available resources and staff contributions through coaching and guiding, both to grow leaders’ skills at all levels and enhance shared ownership of RHA’s mission, performance, and results.
• Collaborate with the broader RHA Leadership Team in providing collective and inclusive leadership. Maintain positive and productive working relationships internally and externally with leadership teams, residents and program participants, community stakeholders, partner organizations, and industry peers.
• Actively engage with industry groups and national partners to guarantee up-to-date knowledge regarding current issues, policies, and trends that impact RHA’s operations and future planning.
• Lead the development of strategies for housing programs and initiatives; establish appropriate customer service levels, performance expectations, and stretch goals in support of RHA’s overarching mission objectives.
• Monitor and evaluate the efficiency and effectiveness of operational approaches and allocate internal resources accordingly.
• Align resources and approaches necessary for the team to be effective, including technology, workflow processes/operations, technology, and training. A major technology upgrade is on the horizon. Oversee this effort to provide increased efficiency and improved business processes.
• Represent the operations departments in all repositioning and development strategies in coordination with the Development and other departments.
• Maintain a comprehensive and up-to-date understanding of HUD programs and regulations, allowing RHA to maximize funding, leverage partnership opportunities, and provide additional resources to communities and residents.
• Interpret and assure compliance with HUD regulations, rules, and guidelines, as well as other applicable state and local codes, laws, and ordinances.
• Analyze new HUD, state, and local regulations as they relate to the Authority; advise and strategize regarding the impact of these changes on agency goals and operations. Demonstrate understanding of and respect for diverse backgrounds and create cooperative relationships with a wide range of partners and stakeholders.
• Build relationships, conduct negotiations, and represent the Authority in meetings with elected officials, government agencies, contractors, community groups, resident councils, the general public, and regulatory bodies.
• Provide strategic oversight of the Authority’s community outreach initiatives, coordinating with appropriate staff teams to set the stage for culturally competent conversations between RHA and its diverse community partners and stakeholders.
• Present proposals and recommendations clearly, logically, and persuasively in public meetings and before elected bodies.
• Prepare and review the scope of services for Request for Proposals (RFPs) and other procurement documents as needed.
• Perform other duties as requested by the Chief Executive Officer.

• Possession of a valid North Carolina driver’s license and safe driving record for those required to drive or allowed to drive on behalf of RHA.
• Drug testing and criminal background check required.

Expected Hiring Range:  $56,754-$71,166

GENERAL DESCRIPTION

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

Under limited supervision performs responsive supervisory and administrative work directing Section 8 programs in the Leased Housing Department (HCV-Section 8). Plans, directs, coordinates, supervises, and monitors the daily activities of 3 Eligibility Specialists, assisting and advising as necessary.  Resolves problems as non-routine situations arise; ensures that subordinates receive orientation and training as necessary for assigned positions; conducts weekly staff meetings; provides formal and informal supervisory feedback using performance appraisals or other measures.  Monitors and oversees a waiting list of approximately 8,000 families and ensures the program leases up to 100% of approximately 4,100 vouchers assigned to the agency.

SPECIAL REQUIREMENTS

A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required.  Proficiency with MS Word and Excel is required.

DESIRABLE EDUCATION AND TRAINING

Bachelor’s degree in public administration, business administration, social work, or related field of study.; minimum of three (3) years of supervisory experience. Must possess good written and verbal communication skills; have proficient computer skills; and a working knowledge of HUD and other Federal, State, and local regulations related to subsidized housing management. At least three years of management experience at a Public Housing authority working directly in the Housing Choice Voucher program is highly preferred.

For instructions on applying, go to the Application link.

Expected Hiring Range:  $40,334 – $50,576

   The Raleigh Housing Authority team is recruiting for a few new members eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with RHA!

 GENERAL DESCRIPTION

Under the immediate supervision of the HCV Manager, the position duties include a wide range of activities related to determining and documenting applicant and/or participant eligibility, income, rent, and contractual relationships with owners in support of the Housing Choice Voucher (HCV) operations using written administrative policies and procedures.

The position requires full accountability for assigned cases to include:

• Accurate and complete files.
• Resolution of customer service cases.
• Responsiveness to participant and landlord inquiries.
• Manages an assigned caseload of HCV participants.
• Conducts annual recertifications within required time frames.
• Completes interim recertifications as required.
• Conducts participant briefings.
• Processes and monitors participant moves to a new dwelling.
• Determines housing assistance payment and tenant rent calculation.

 SPECIAL REQUIREMENTS

A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required.  Proficiency with MS Word and Excel is required.

 DESIRABLE EDUCATION AND TRAINING

Requires a bachelor’s degree in business administration, sociology, psychology or a related field, and 3 to 5 years of experience in public housing administration, or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities. HCV Certification is a plus.   

For instructions on applying, go to the Application link.

Housing Development Project Manager

Salary Range: $72,435 to $90,828

The Raleigh Housing Authority is seeking to add new members to the team that are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with us as a Housing Development Project Manager.

 GENERAL DESCRIPTION:

The Housing Development Project Manager is the project lead responsible for guiding development plans and completing development projects, including but not limited to, new construction, acquisition, preservation, recapitalization, mixed finance and other RHA developments. This position is an integral part of the overall agency strategy and ensures that the development projects align with our vision, adhere to the development timeline and are executed efficiently.

Primary Responsibilities:

• Leads comprehensive revitalization efforts for development sites and specific projects. These activities may vary and could include master planning, residential (rental and homeownership), commercial, mixed-use, and recreational and other development projects.
• Prepare feasibility analysis responding to project criteria, includes identifying needs, population served, financial feasibility, and community plan as needed.
• Research and secure sources of predevelopment, construction, and permanent financing from public and private sources.
• Assists in the preparation and/or review of project development proformas, underwriting and analysis.
• Collaboratively works with RHA project team members, development partners and other key stakeholders throughout development process beginning in project planning feasibility through closing, construction, and lease up.
• Solicits the expertise of others while articulating a clear understanding of the issues to keep development projects moving forward.
• Lead role in all resident, community, and stakeholder engagement efforts. Collaborate and coordinate with internal communications team, as required.
• Perform outreach duties and public relations work as needed; attend neighborhood, community and public meetings; act as liaison between RHA, its consultants, vendors, partners and other key stakeholders.
• Keeps RHA leadership informed at all times of progress in achieving project milestones and unit delivery goals.
• Identifies and consults with leadership team on issues that impact scope, schedule, and budget.
• Writes and coordinates solicitations for development proposals via RFP or RFQ process with Procurement and leads the review process, as required.
• Perform tasks necessary to obtain all approval i.e., submission of land use, and permit application, attendance at hearings, neighborhood meetings, and foster a team approach to obtaining neighborhood acceptance, where required.
• Oversee project design development; supervise preparation of project plans and specifications; ensure attention given to project budget, timelines, and lender/investor/regulatory requirements.
• Oversee the construction process, including compliance with local government and lender requirements; perform site inspections; recommend decisions regarding change order requests; process change orders, pay application and loan disbursement requests; and assure compliance with plans and specifications.
• Coordinates the engagement of the inter-departmental project team members, external partners and other consultants in the preparation and submission of evidentiary or other documents for HUD PIH, SAC, and RAD approvals as required.
• Prepare all applications for funding and lead others in the application process; actively engage in problem-solving with internal and external parties.
• Organize, coordinate, document and facilitate escrow closings.
• Manage interdepartmental planning and project handoff process to ensure successful transition to operations and housing management.
• Attend and present at Board and Board Committee meetings as required.
• Other duties as assigned by the Chief Real Estate Development Officer

 DESIRED EDUCATION, EXPERIENCE AND SKILLS

• Bachelor’s Degree or higher from an accredited four-year college or university, and at least two years’ experience in architecture, real estate finance, development, planning, engineering, or construction management, or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Experience in affordable housing and knowledge of local, state, federal financing programs including public housing funding, Low-Income Housing Tax Credit (LIHTC), and tax-exempt bonds is a plus.
• Proficient in Excel, Word, PowerPoint, MS Project, or other project management software.
• Core Competencies: Organizational, time management, interpersonal, problem-solving and analytical skills.
• Ability to excel in a dynamic, entrepreneurial, and collaborative environment.
• Knowledge of the Greater Raleigh real estate market a plus.

 SPECIAL REQUIREMENTS

• Possession of a valid North Carolina driver’s license and safe driving record for those required to drive or allowed to drive on behalf of RHA.
• Drug testing and criminal background check required.

For instructions on applying, go to the Application link.

Expected Hiring Range:  $51,478- 57,044 

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

GENERAL DESCRIPTION

Performs specialized technical work in the procurement of materials, equipment, and services. Work involves the development of operating policies consistent with governing rules, regulations, and internal policies. Gathers information and analyzing procurement requirements and bids; awarding purchase orders and contracts by determining sources of supply, availability, cost, inventory trends, and errors; and working with staff, other agencies, vendors, and the general public.

SPECIAL REQUIREMENTS

A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required.  Proficiency with MS Word and Excel is required.

DESIRABLE EDUCATION AND TRAINING

Bachelor’s degree preferably with a major in business administration or a related field; 5 years of work experience in purchasing, contracting, and working with computers/spreadsheets preferably in a government environment, or any equivalent combination of training and experience which provides the required skills, knowledge, and abilities to perform this job.

For instructions on applying, go to the Application link.

Expected Hiring Range: $56,754-$71,166

GENERAL DESCRIPTION

The successful candidate will have experience in the management of large apartment communities, including mixed funding compliance; management of client expectations, ensure a well-managed and maintained community.  Oversee physical facility maintenance and coordination of improvements.  Must monitor, implement and comply with all necessary HUD/Tax Credit regulations, and have the ability to effectively hire, train, supervise and inspire a high performing staff. We are seeking someone with strong property management, capital improvement planning and implementation, and outstanding customer service skills who will promote excellence within themselves, their team and throughout the community. Negotiate and coordinate resident services within the surrounding community.  We are looking for a candidate with ethical cores values of service and a service mind set who is committed and has a willingness to excel in the field of property management.

ESSENTIAL FUNCTIONS

• Manages the overall occupancy of residents at multiple properties and/or a property that includes public housing, affordable market rate, and tax credit programs.
• Plans, organizes, and assigns various work activities.
• Oversees and participates in the collection of rent, fees, and other charges due.
• Markets property (properties).
• Reviews applications for new residents.
• Leases units; enforces leases.
• Informs residents of the proper use and care of units and common areas.
• Informs residents of policies of the Housing Authority.
• Walks and inspects property and grounds on a daily basis.
• Inspects units, grounds and equipment for maintenance and condition standards.
• Receives and submits reasonable accommodations requests on behalf of residents/applicants.
• Conducts annual housekeeping inspections.
• Audits residents’ files periodically; oversees and participates in reviews and verification of information; notifies supervisor of any discrepancies; and meets with residents and supervisor to discuss and resolve discrepancies as necessary.
• Counsels and advises residents on how to resolve disputes in the community; seeks assistance regarding unusual problems.
• Processes paperwork and represents Raleigh Housing Authority (RHA)/Capital Area Developments (CAD) during court proceedings.
• Prepares documents and represents Housing Management during grievance hearings.
• Utilizes the Enterprise Income Verification (EIV) system to monitor and verify resident data; calculates resident’s rent based on income and allowable deductions; enters information into computer database; and notifies resident of any rent changes, charges, or credits due.
• Analyzes rents and fees for potential increases, if applicable.
• Schedules lease renewals of units; executes the lease agreement and all required forms.
• Arranges for transfers of residents to other apartments as necessary.
• Coordinates and supervises annual re-examination; reviews and completes interim rent changes as reported.
• Tracks notice to vacate periods; informs residents about procedures for vacating; processes final statements of vacated accounts; and verifies the next applicant is ready to lease and is qualified.
• Prepares and submits monthly reports as required.
• Maintains accurate and complete files on active and inactive residents.
• Supervises, trains, and motivates assigned staff; evaluates the performance of staff, including the completion of annual performance appraisals.
• Utilizes selection and retention strategies to maintain 100% occupancy level.
• Oversees the management of waiting lists; ensures related systems/databases are maintained/updated.
• Participates in the preparation of the annual operating budgets; works to maintain budgetary guidelines.
• Prepares and distributes notices and newsletters.
• Complies with related federal, state, and organizational policies, procedures, and regulations.
• Ensures the rents allowed under the Tax Credit regulatory guidelines are being achieved annually.
• Maintains awareness of local market conditions and trends, if applicable.
• Performs administrative tasks such as answering phones, filing, and responding to mail/emails.
• Acts as daily courier to main office.
• Performs related duties as required.

EDUCATION AND EXPERIENCE

Bachelor’s degree with major coursework in business administration, public administration, or property management, or an equivalent combination of experience and training which provides the required skills, knowledge, and abilities to perform this job. Experience in property management (ideally in a public housing authority) and experience with affordable housing, low-income, tax-credit, and market-rate properties is preferred.

Certification, License, and Special Requirements:   

• Valid North Carolina (NC) driver’s license.
• Proficient with Yardi software and Microsoft 356 applications.
• Experience with managing mixed financing of housing, such as low-income public housing, low-income tax-credit (LIHTC) and conventional rentals within one portfolio is preferred.
• Knowledgeable in housing regulations
• Must be able to obtain Public Housing and LIHTC (Low Income Housing Tax Credit) certifications during probation period.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of related federal, state, and organizational policies, procedures, and regulations.
• Knowledge of office procedures.
• Knowledge of policies and regulations related to public housing, conventional, market rate, and tax credit properties.
• Knowledge of planning and directing property management activities.
• Knowledge of computer operations and software, automated equipment, and other office machines.
• Knowledge of Rental Compliance Reporting System.
• Knowledge of all policies relating to Fair Housing.
• Skill in delivering customer service.
• Skill in negotiating.
• Skill in managing.
• Skills in organizing and planning.
• Ability to plan, assign, and direct the work of employees in collecting rents and providing services to residents.
• Ability to establish and maintain effective working relationships with other employees, residents, human services agencies, and the general public.
• Ability to respect and maintain confidentiality.
• Ability to perform in a busy, changing, multi-tasking work environment.
• Ability to manage time effectively.
• Ability to respect and maintain confidentiality.
• Ability to exercise initiative.
• Ability to communicate tactfully and courteously.

Physical Demands: 

The work is light work and requires applying 10 pounds of force frequently exerting up to 20 pounds of force occasionally to move objects. Additionally, the following physical abilities are required: balancing, climbing, crouching, feeling, manual dexterity, grasping, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, reaching, repetitive motion, speaking, stooping, talking, visual acuity in data/color/observations/equipment, and walking.

Working Conditions: 

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

For instructions on applying, go to the Application link.

Real Estate Development Finance Underwriter

Salary Range: $88,045 to $132,758 (commensurate with experience)

The Raleigh Housing Authority is seeking to add new members to the team that are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with us as a Real Estate Development Finance Underwriter.

GENERAL DESCRIPTION:

Lead the financial modeling and analysis of housing development projects on agency owned land, preservation and rehabilitation of existing agency-owned housing, and other real estate development activities including new acquisitions.  This position is an integral part of the overall agency strategy and ensures that the investments we undertake align with our vision and are financially sound.

Primary Responsibilities:

• Deal structuring and financial modeling for multiple real estate projects.
• Produce feasibility analysis for prospective real estate developments.
• Underwrite deals financed with federally regulated funds.
• Perform risk mitigation analyses.
• Assist with land acquisition, including preparation of letters of intent (LOI)/term sheets and purchase contracts with legal counsel, and gathering and evaluating due diligence materials.
• Conduct internal and external research to support all investment and finance assumptions, including but not limited to, acquisitions, construction or rehab costs, site development costs, utility costs, market analysis, entitlements, etc.
• Update development proformas and perform financial due diligence as project details and market conditions change.
• Support housing development project managers with needed underwriting analysis for real estate committees and CEO and Executive Board for final approval.
• Coordinate financial closings with internal and external parties, including project managers, developer partners, City and State agencies, lenders, equity investors, and bond underwriters.
• Work closely with colleagues from city, county, state and Federal agencies involved in the development of affordable housing.
• Research and gather documentation for RFQ/RFP processes.
• Evaluate RFQ/RFP responses from potential development partners.
• Make presentations to residents, board members, elected officials, and community members.
• Exhibit professionalism and integrity when representing the Raleigh Housing Authority and its affiliates while attending and participating in professional functions.
• Undertake other tasks as may be assigned by the Chief Real Estate Development Officer

 DESIRED EDUCATION, EXPERIENCE AND SKILLS

• Bachelor’s Degree or higher from an accredited four-year college or university, with at least three years of affordable housing finance experience.
• Strong financial and analytical skills that will excel in a dynamic, entrepreneurial, and collaborative environment. Prior experience with housing authority, finance agency, tax credit syndicator, impact equity investor, or lender is a plus.
• Ability to use proprietary financial models to assess feasibility, optimal structure, and appropriate underwriting of new construction and preservation projects.
• Technical fluency in tax credit programs and other federal financing programs especially Low-Income Housing Tax Credits (LIHTC) and tax-exempt bonds, and HUD mixed finance transactions and operating subsidies
• Familiarity with joint venture real estate equity investments and other affordable housing finance structures, including, but not limited to, FHA-insured loans, GSE loans, and bank construction loans.
• Ability to explain, in writing, deal structure, investment proposals, and project details for internal and external audiences.
• Proficiency in Microsoft Excel, Word, and Power Point
• Knowledge of the Greater Raleigh real estate market a plus.

SPECIAL REQUIREMENTS

• Possession of a valid North Carolina driver’s license and safe driving record for those required to drive or allowed to drive on behalf of RHA.
• Drug testing and criminal background check required.

For instructions on applying, go to the Application link.

Expected Hiring Range:  $65,700- $82,383

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

 GENERAL DESCRIPTION

The Relocation Manager is a problem-solver that values relationships and is committed to ensuring that mutual respect and dignity is afforded to residents, community stakeholders, RHA staff and its partners. The employee receives instructions from the Special Assistant of Policy and Programs. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is evaluated for conformity to organizational policies and attainment of personal performance evaluation objectives.

ESSENTIAL FUNCTIONS

• Create and coordinate the agency’s resident relocation activities from initial planning through completion of construction and re-occupancy for public housing and affordable housing properties undergoing capital improvement, rehabilitation, or redevelopment.
• Responsible for assisting and directing relocation staff.
• Establishes supportive and trusting relationships with residents and resident leadership councils, including sharing and gathering information with a timely, consistent, encouraging, and positive approach.
• Prepares written relocation plans in accordance with the Uniform Relocation Act, all applicable HUD regulations and RHA policies and procedures and ensures HUD approval of all relocation plans prior to implementation.
• Acquires and assimilates, as needed, HUD 1378-24 CFR updates.
• Develop and coordinate relocation plan schedules by working collaboratively with RHA residents, related stakeholders, and Housing Operations and Real Estate Development staff to assess different phasing options.
• Assess relocation resources, prepare and administer program budgets; monitor and track expenditures; recommend and implement adjustments.
• Represents RHA management throughout the relocation process.
• Serves as the liaison for any relocation issues; assists all departmental areas in implementing the relocation logistics.
• Creates a comprehensive educational process to inform families about relocation options.
• Collaborate with the Communication Manager, staff and/or consultants to create and implement relocation project communication strategies to inform residents and stakeholders of the project’s status and milestones.
• Coordinates and assists with unit inspections with residents upon re-occupancy.
• Coordinates as needed with procurement process to identify movers for relocations, works with purchasing office and performs quality checks on timeliness, efficiency and overall customer satisfaction with mover.
• Conducts assessments for Reasonable Accommodation requests.
• Provides consultation to managers and other RHA personnel seeking guidance in efforts to solve the problems of RHA residents which arise from the relocation process.
• Develops and maintains good working relationships with health, welfare, social agencies and community outreach to assist in the development of new resources to meet resident relocation needs.
• Maintains files and documentation required by federal, state, and local guidelines.
• Participates and assists in departmental projects and meetings as needed.
• Performs basic administrative tasks related to the job, i.e., prompt submittal of case recordings, statistical reports, and other related information.
• Maintains functional knowledge of the department service delivery system, including interpreting RHA programs, services, and activities to clients and other agencies while handling sensitive information and material in confidence.
• Travels throughout the area to attend meetings or perform other job functions during work and/or nonwork hours.

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED ABILITY TO:

• Perform a wide variety of related activities.
• Identify what needs to be done and determines how to accomplish it. 
• Coordinate, integrate, and prioritize tasks.
• The employee occasionally makes decisions regarding unusual circumstances, or conflicting data.
• Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the authority. Uses appropriate judgment & decision-making in accordance with the level of responsibility.
• Set high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; persists despite obstacles and opposition.
• Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
• Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally and in writing. Demonstrates attention to and conveys an understanding of the comments and questions of others.
• Actively listens to customer feedback and incorporate insights to enhance relocation services and customer expectations.
• Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
• Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work.
• Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
• Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
• Experience with, or ability to learn and navigate, Yardi Voyager property management software.

 SPECIAL REQUIREMENTS

A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required. 

 DESIRABLE EDUCATION AND TRAINING

Bachelor’s degree in social services, business administration or related field preferred. In lieu of a bachelor’s degree, equivalent experience related to social services, business administration or a related field, is acceptable. Knowledge of HUD policies and procedures governing housing matters. Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Housing Authority and/or HUD. Ability to effectively express ideas, concepts, and statistics through writing reports, agendas, contracts, memos, letters, and other documents. Knowledge of moving logistics, community, and related services availability for referral purposes. Demonstrated commitment and ability to work with low-wealth, elderly, and disabled communities. Demonstrated knowledge of cloud-based management software. Ability to meet deadlines and work well under pressure.

For instructions on applying, go to the Application link.

Expected Hiring Salary Range: $40,334-$50,576

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

GENERAL DESCRIPTION:

The purpose of the Relocation Specialist position is to function as the contact with residents during relocations under the direction of the Relocation Manager. Performs a variety of duties related to resident relocation including educating residents about their relocation opportunities, alternatives, rights and responsibilities; present relocation information at community-wide meetings; counsel residents one-on-one; work with moving companies, utilities, apartment managers to ensure a smooth relocation process for residents; assist in conducting community surveys; support residents with completing housing applications and in passing private landlord screening criteria, etc. At the directive of the Relocation Manager, the Relocation Specialist will collaborate with other with RHA staff, external stakeholders, and residents, in the consideration of significant goals, concepts, initiatives and other activities that profoundly affect RHA. Prepares and maintains records and performs clerical duties.

The employee receives instructions from the Relocation Manager.  The employee plans and carries out routine work activities with minimal supervision and independently resolves problems that arise. The employee’s work is evaluated for conformity to organizational policies and attainment of personal performance evaluation objectives.

ESSENTIAL FUNCTIONS

• Works with community residents on relocation planning and implementation; attends communitywide meetings and presents and/or interprets/translates general information on relocation in a community meeting setting, or as needed; works with team members to conduct one-on-one counseling sessions and assists families by explaining housing options in making a final relocation choice.
• Communicates and responds to the needs and questions of residents during relocation and assists in making this process a smooth one for all residents, including working with moving companies, utility companies, apartment owners and managers, Housing Management staff, community managers and on-site community-based agencies.
• Works closely with other staff to maximize resident involvement in planning the relocation and re-occupancy process.
• Effectively communicates resident concerns, issues and questions to supervisor.
• Participates in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the unit/department initiatives and goals, agency core strategies and mission through a spirit of service, teamwork and respect.
• Participates with other service providers, staff and volunteers in communicating and coordinating available services.
• Responsible for issuing the Relocation Assistance benefits to families.  This includes reviewing various options with families, assisting residents with completing the necessary documents, submitting timely requests to RHA accounting staff, and presenting the relocation packages to the Relocation Manager for approval.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent organizational and written and verbal communication skills
• Committed to ensuring that mutual respect and dignity is afforded to residents, community stakeholders, RHA staff and its partners.
• Ability to work with a diverse population.
• Consistent attention to detail and ability to work under pressure.
• Ability to supervise work of temporary and/or junior staff.
• Maintain a high degree of confidentiality relative to work performed.
• Knowledge of housing options, community resources and services for low-income families, the elderly, and persons with disabilities preferred.
• Experience with the challenges, needs and lifestyle issues of the physically, mentally, socially, and economically disadvantaged.
• Principles of community organizing and resident driven initiatives.
• Methods and techniques of conflict resolution.
• Principles and practices of recordkeeping, accounts, and report preparation.
• Pertinent federal, state, and local laws, codes and regulations.
• Knowledge of or ability to learn federal, state, fair housing, and local landlord/tenant laws.
• Basic mathematical and accounting principles.
• Ability to engage a wide variety of people with a high level of professionalism, courtesy, patience, and good humor, including culturally, socially, and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues.
• Possess a high degree of proficiency in Microsoft Office products, including Word, Excel, and Outlook and otherwise to be effective without close clerical support.
• Experience with, or ability to learn and navigate, Yardi Voyager property management software.
• Demonstrate a high level of commitment to internal and external client service.
• Ability to meet deadlines and work well under pressure.

SPECIAL REQUIREMENTS

• Possession of a valid North Carolina driver’s license and safe driving record for those required to drive or allowed to drive on behalf of RHA.
• Drug testing and criminal background check required.

EDUCATION AND EXPERIENCE

High school diploma or equivalent supplemented by two (2) years of college in social work, social services, or related field. Associate or Bachelor’s degree preferred. Three (3) years’ of increasingly responsible experience in project planning, and social services delivery with families and persons who are elderly and/or disabled. Experience with tax credit and other affordable housing finance products preferred. An equivalent combination of education and experience may be considered. Demonstrated knowledge of cloud-based management software.

For instructions on applying, go to the Application link.

Expected Hiring Range: $51,478 to $60,049

GENERAL DESCRIPTION

The Raleigh Housing Authority is seeking a talented and experienced Technology Support Specialist to join our team in Raleigh, North Carolina. In this role you will provide technical support for end users and maintain the agency’s computer systems. Work requires independent judgement and initiative when resolving end user problems. Considerable knowledge of computer systems is required.

Candidate must possess a strong work ethic and be a team player. Ability to solve operational problems in a timely manner. Ability to maintain effective working relationships with other staff and third party vendors. Ability to work under minimal supervision. Should have experience troubleshooting Windows computers and attached peripherals, working with end users to resolve computer issues, Active Directory, server management and Office 365 applications. 

• Monitors the IT ticketing system and completes tasks in a timely manner.
• Provides support and resolves problems to the end user’s satisfaction.
• Performs user account operations such as account creation, deletion, or other changes.
• Works with vendors to purchase new equipment and to resolve issues with existing equipment.

SPECIAL REQUIREMENTS

Drug testing and criminal background check are required. A valid North Carolina driver’s license is required.

DESIRABLE EDUCATION AND TRAINING

A Bachelor’s degree in information technology, or a related field, and two years of experience in help desk support or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities.

For instructions on applying, go to the Application link.